We use cookies to better understand how you use our site and to provide ads and other offers that may be most relevant to you. By closing this message box or continuing to use our site, you agree to our use of cookies. To find out more, please see our Privacy Policy.

Customer Experience Advocate I

Apply button 5fe10ae9207edfa7038eb6a5b03303603ff6e003cddc11e21579c3c21bf1ad16

Basic Job Info

 
Company
 
Location
US-NC-Charlotte
 
Job Type
 
Experience Required
Up to 2 year(s)
 
Degree Required
High School
 
Begin Date
6/28/2020
 
End Date
7/27/2020
 
Base Pay
N/A
 
Employment Type
Full-Time
 
Manages Others
False
 
Relocation Covered
False

Job Description

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 2 million residential, commercial, industrial and motor fuel propane customers.  Together, our 8,500 dedicated professionals will deliver 1.5 billion gallons of propane from 1,400 distribution points across the United States.

Posting

Job Summary:   

The Customer Experience Advocate I (CXA) interacts directly with potential, new and existing customers. They work to provide a quality experience in every step of the customer’s journey, resulting in increased customer satisfaction and account retention for the company.  Customer Experience Advocate I will serve customer inquiries, order processing, modifications to account information, and handling of customer complaints in a contact center environment.  This role will follow up on customer cases utilizing our customer relationship management system to ensure customer inquiries and requests are handled completely and in timely manner.   

Key Characteristics: 

  • Strong phone presence and interpersonal skills in making inbound and outbound customer calls while delivering a positive customer experience.
  • Must have strong and clear communication skills with an ability to use positive language and listen attentively 
  • Remains calm under pressure and works collaboratively with customers and internal team members to address and serve the customer’s needs  
  • Works with high accuracy and manages time efficiently 

Duties and Responsibilities:  

  • Respond to and process all customer calls in a prompt and professional manner. 
  • Determine the probable nature of each call by listening carefully, researching customer records and asking questions for clarification. 
  • Communicate clearly and respectfully with callers, restating information when necessary to ensure the customer’s understanding. 
  • Acknowledge and resolve customer concerns; promptly escalate complaints when needed. 
  • Process orders, forms, applications, requests, and payments accurately. 
  • Keep records of customer interactions, transactions, comments and complaints by recording clear, complete and concise documentation in case management logs. 
  • Attend and collaboratively participate in staff meetings and training sessions. 

Knowledge, Skills and Abilities:

  • Ability to work independently and within contact center teams 
  • Good problem-solving skills and asks for guidance when needed
  • Good judgment and independent decision making within assigned authority levels.
  • Positive attitude and excellent interpersonal and listening skills; demonstrates effective customer care with all customers consistently and equally. 
  • Effectively communicates in English – verbal and written. 
  • Efficient and accurate use of systems and tools

Education and Experience Required:

  • High School Diploma or Equivalent 
  • One to two years customer service experience; in a contact center preferred 
  • Demonstrated understanding of computer-based tools and programs 

Working Conditions:

  • Work occurs inside a contact center – potential for 24/7/365 day operations in future.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The ability to use computer and telephone systems, visual, audio, and manual dexterity capabilities are essential to the work.
     

AmeriGas is a Drug Free Workplace.  Candidates must be able to pass a pre-employment drug screen and a criminal background check.  AmeriGas is an Equal Opportunity Employer.

Job Requirements

 
Apply button 5fe10ae9207edfa7038eb6a5b03303603ff6e003cddc11e21579c3c21bf1ad16

Careers.org gives you access to over a million jobs and career opportunities across the US including in Charlotte. Find your perfect job and apply directly through a simply online application process