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Occupation Profile for Pharmacy Aides

 
 

Significant Points

  • Job opportunities are expected to be good for full-time and part-time work, especially for those with related work experience.
  • Many pharmacy aides work evenings, weekends, and holidays.
  • About 82 percent work in retail pharmacies, grocery stores, department stores, or mass retailers.

 

 
 
Overview
$19,440.00 Median Annual Wage 1,000 Average Job Openings Per Year
4.0 Average Unemployment Percentage 30.6 Percentage That Completed High School
50,000 Employment Numbers in 2006 58.9 Percentage That Had Some College
45,000 Employment Numbers in 2016 (est.) 10.4 Percentage That Went Beyond College Degree

Sample Job Titles
Certified Pharmacist Assistant
Dispensary Attendant
Drug Clerk
Helper, Pharmacist
Helper, Pharmacy
Pharmacist Assistant
Pharmacist's Aide
Pharmacy Aide
Pharmacy Assistant
Pharmacy Clerk
Prescription Clerk

Training
  • These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers.
  • These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.
  • Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty.
  • Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

Most pharmacy aides are trained on the job. Employers prefer applicants with previous experience and strong customer service skills. Many pharmacy aides go on to become pharmacy technicians.

Education and training. Most pharmacy aides receive informal on-the-job training, but employers favor those with at least a high school diploma. Prospective pharmacy aides with experience working as cashiers may have an advantage when applying for jobs. Employers also prefer applicants with experience managing inventories and using computers.

Pharmacy aides begin their training by observing a more experienced worker. After they become familiar with the store’s equipment, policies, and procedures, they begin to work on their own. Once they become experienced, aides are not likely to receive additional training, except when new equipment is introduced or when policies or procedures change.

Other qualifications. Strong customer service and communication skills are essential, as pharmacy aides frequently interact with patients, fellow employees, and other health-care professionals. Aides entering the field also need strong spelling, reading, and mathematics skills. Successful pharmacy aides are organized, dedicated, friendly, and responsible. They should be willing and able to take directions. Candidates interested in becoming pharmacy aides cannot have prior records of drug or substance abuse.

Advancement. With experience or certification, many pharmacy aides go on to become pharmacy technicians. Some become pharmacists after completing a substantial amount of formal training.

Nature of Work

Pharmacy aides perform administrative duties in pharmacies. Aides often are clerks or cashiers who primarily answer telephones, handle money, stock shelves, and perform other clerical duties. They work closely with pharmacy technicians. Pharmacy technicians usually perform more complex tasks than do aides, although in some States the duties and titles of the jobs overlap. Aides refer any questions regarding prescriptions, drug information, or health matters to a pharmacist.

Pharmacy aides may establish and maintain patient profiles, prepare insurance claim forms, and stock and take inventory of prescription and over-the-counter medications. Accurate recordkeeping is necessary to help avert dangerous drug interactions. In addition, because many people have medical insurance to help pay for prescriptions, it is essential that pharmacy aides correspond efficiently and correctly with third-party insurance providers to obtain payment. Pharmacy aides also maintain inventory and inform the supervisor of stock needs so that the pharmacy does not run out of vital medications that customers need. Some aides also help with the maintenance of equipment and supplies.

Work environment. Pharmacy aides work in clean, organized, well-lighted, and well-ventilated areas. Most of their workday is spent on their feet. They may be required to lift heavy boxes or to use stepladders to retrieve supplies from high shelves.

Aides work the same hours that pharmacists do. These include evenings, nights, weekends, and some holidays, particularly in facilities that are open 24 hours a day such as hospitals and some retail pharmacies.

Sources: Career Guide to Industries (CGI), Occupational Information Network (O*Net), Occupation Outlook Handbook (OOH)
Earnings

Median hourly earnings of wage-and-salary pharmacy aides were $9.35 in May 2006. The middle 50 percent earned between $7.89 and $11.58; the lowest 10 percent earned less than $6.92, and the highest 10 percent earned more than $14.64. Median hourly earnings in the industries employing the largest numbers of pharmacy aides in May 2006 were:

General medical and surgical hospitals $11.53
Grocery stores 9.87
Pharmacies and drug stores 8.97

For the latest wage information:

The above wage data are from the Occupational Employment Statistics (OES) survey program, unless otherwise noted. For the latest National, State, and local earnings data, visit the following pages:

  • Pharmacy aides
  • Job Outlook

    Employment of pharmacy aides is expected to decline rapidly from 2006 to 2016. Job prospects, however, should be good.

    Employment change. Employment of pharmacy aides is expected to decline rapidly, decreasing by 11 percent over the 2006 to 2016 period. Demand for pharmacy aides will fall as pharmacy technicians become increasingly responsible for answering phones, stocking shelves, operating cash registers, and performing other administrative tasks. In addition, with increased training, many pharmacy aides will become pharmacy technicians, which will result in further declines in pharmacy aide jobs.

    Job prospects. Despite declining employment, job opportunities for full-time and part-time work are expected to be good. The frequent need to replace workers who leave the occupation will create opportunities for interested applicants. Aides with related work experience in pharmacies, or as cashiers or stock clerks in other retail settings, should have the best opportunities.

    Employment

    Pharmacy aides held about 50,000 jobs in 2006. About 82 percent worked in retail pharmacies, most of which were in drug stores but some of which were in grocery stores, department stores, or mass retailers. About 7 percent of aides worked in hospitals.

    Knowledge
    • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
    • Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
    • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    • Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
    • Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
    Skills
    • Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
    • Coordination — Adjusting actions in relation to others' actions.
    • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
    • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
    • Troubleshooting — Determining causes of operating errors and deciding what to do about it.
    Abilities
    • Near Vision — The ability to see details at close range (within a few feet of the observer).
    • Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
    • Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
    • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
    Tasks
    • Supplemental — Prepare, maintain and record records of inventories, receipts, purchases and deliveries, using a variety of computer screen formats.
    • Core — Answer telephone inquiries, referring callers to pharmacist when necessary.
    • Supplemental — Process medical insurance claims, posting bill amounts and calculating co-payments.
    • Core — Prepare solid and liquid dosage medications for dispensing into bottles and unit dose packaging.
    • Supplemental — Operate capsule and tablet counting machine that automatically distributes a certain number of capsules or tablets into smaller containers.
    Activities
    • Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
    • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
    • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
    • Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
    • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
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