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Occupation Profile for Telemarketers

Solicit orders for goods or services over the telephone.

 
 
 

 
 
Overview
$20,990.00 Median Annual Wage 14,000 Average Job Openings Per Year
18.9 Average Unemployment Percentage 50.1 Percentage That Completed High School
395,000 Employment Numbers in 2006 35.7 Percentage That Had Some College
356,000 Employment Numbers in 2016 (est.) 14.2 Percentage That Went Beyond College Degree

Sample Job Titles
Call Center Agent
Call Center Operator
Call Center Representative
Customer Service Representative (CSR)
Donation Worker
Inside Sales Representative
Sales Specialist
Solicitor
Telemarketer
Telemarketing Representative
Telemarketing Sales Representative
Telephone Sales Representative (TSR)
Telephone Service Representative (TSR)
Telephone Solicitor
Telesales Representative
Telesales Specialist

Related Occupations

Sources: Career Guide to Industries (CGI), Occupational Information Network (O*Net), Occupation Outlook Handbook (OOH)
Knowledge
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
  • Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
Skills
  • Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
  • Coordination — Adjusting actions in relation to others' actions.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Troubleshooting — Determining causes of operating errors and deciding what to do about it.
Abilities
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
  • Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
Tasks
  • Supplemental — Maintain records of contacts, accounts, and orders.
  • Supplemental — Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  • Supplemental — Conduct client or market surveys in order to obtain information about potential customers.
  • Core — Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  • Core — Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
Activities
  • Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Related College Curriculum
 
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