Management and Program Analyst

Summary

The Management and Program Analyst coordinates and improves pre-departure communications, training materials, and processes. The role monitors data, tracks invitee progress and attrition, and reports insights to leadership. It also collaborates across offices on logistics, travel, customer service, and supports administrative tasks and standard operating procedures.

Duties

• The Management and Program Analyst performs the following major duties: Manage and coordinate pre-departure communications by reviewing messaging, ensuring policy alignment, advising leadership, and supporting consistent communication across stakeholders. Develop and maintain pre-departure materials and training, including newsletters, learning resources, SOPs, and curriculum aligned with the Volunteer Delivery System and agency strategy. Lead monitoring and reporting efforts by creating tracking systems, analyzing invitee data, reporting on attrition and feedback, and supporting data management functions. Collaborate on travel logistics and operational processes with internal and external partners, ensuring smooth coordination of Volunteer travel and resolving issues as they arise. Provide administrative and customer service support, including responding to invitee inquiries, managing purchase obligations, and supporting cross-office communication and alignment.

Qualifications

Applicants must meet all qualification requirements prior to the closing date of this announcement, 11/04/2026. You will receive credit for all qualifying experience demonstrated in your resume, including volunteer work. Qualification claims are subject to verification. This vacancy is being announced at two (2) grade levels. Specialized Experience at the FP-5 (GS-9) Level: To qualify for this position at the FP-5 grade level, you must have at least one year of specialized experience equivalent to the next lower level in the normal line of progression, FP-7 or GS-7. This experience must be directly related to the work of the position and must have equipped you with the knowledge, skills, and abilities necessary to successfully perform the duties of the role. Specialized experience includes: Assist in monitoring and reviewing pre-departure communications and materials to ensure consistency with established policies, timelines, and guidance, and supports senior staff in coordinating information across offices; Contribute to the development and editing of pre-departure resources such as newsletters, training materials, and instructional guides, ensuring alignment with organizational strategies and messaging; Support data collection and monitoring activities by gathering information on pre-departure tasks, compiling qualitative and quantitative data, and preparing routine reports to help inform program improvements; Provide operational and administrative support for travel logistics by coordinating with internal and external stakeholders, responding to applicant inquiries, and ensuring documentation and purchase card records comply with established procedures. ~OR~ A Master's or equivalent graduate degree OR 2 full years of progressively higher-level graduate education leading to such a degree OR L.L.B. or J.D., if related. Specialized Experience at the FP-4 (GS-11/12) Level: To qualify for this position at the FP-4 grade level, you must have at least one year of specialized experience equivalent to the next lower level in the normal line of progression, FP-5 or GS-9. This experience must be directly related to the work of the position and must have equipped you with the knowledge, skills, and abilities necessary to successfully perform the duties of the role. Specialized experience includes: Independently monitor and evaluate pre-departure communications and materials to ensure adherence to policy, accurate interpretation of guidance, and alignment with agency timelines and strategy; advising leadership and stakeholders on findings and improvement recommendations; Develop, review, and refine pre-departure training products, communication resources, and standard operating procedures; ensuring cross-office alignment by coordinating messaging and learning strategies with Country Desk Officers and other pre-departure units; Design and manage monitoring and reporting systems for pre-departure tasks, including collecting, analyzing, and synthesizing qualitative and quantitative data; produce reports, briefs, and recommendations to support decision-making and enhance customer service; Lead coordination with internal and external partners on travel logistics and operational processes, resolve escalated Invitee/Volunteer issues, and oversee compliance with purchase card and procurement procedures to ensure accurate and timely administrative support. ~OR~ Ph. D or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to perform the work of the position. ~OR~ A combination of education and experience ~AND~ Time-in-Grade Requirements: Current or former Federal employees, including Peace Corps employees, must meet applicable Time-in-Grade requirements to be eligible for this position. For positions above the FP-09 (GS-05) level, you must have completed at least one year (52 weeks) at the next lo…

Education

If you are basing all or part of your qualifications on education a transcript must be submitted with your application. Transcripts can be official or unofficial. A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements: Divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. Education must be obtained from an institution accredited by an organization recognized by the U.S. Department of Education in order to be used toward qualification requirements. Applicants should report only attendance and/or degrees from accredited schools. To verify whether a school is accredited, visit the U.S. Department of Education's accreditation website. Foreign Education: If you are using education completed in foreign colleges or universities to meet qualification requirements, you must provide evidence that your credentials have been evaluated by a private organization specializing in the interpretation of foreign education programs. The evaluation must confirm that your education is equivalent to that gained in an accredited U.S. program, or that full credit has been granted by a U.S. accredited college or university. For more information, visit: U.S. Department of Education - Recognition of Foreign Qualifications.