Management & Program Analyst (Workforce Management)

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Office of Executive Assistant Commissioner, Headquarters Support Division, Staffing and Personnel Services Branch, located in Washington, DC. Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Duties

• This announcement has been amended on 11/02/2026 to extend the closing date to 11/09/2026. In this position, you will act as an advisor to management and providing oversight and analysis on a variety of programs and policies related to workforce management. This includes assessing the productivity, effectiveness, and efficiency of OFO workforce management efforts in resolving complex problems related to position management, performance management, and recognition. This position starts at a salary of $121,785.00 (GS-13, Step 1) to $158,322.00 (GS-13, Step 10). Typical Duties Include: Conducting initial review on organizational change request (OCR) packages, including analysis of structural changes, mission and functional statements, and program/function administration. Providing senior leaders with analytical insight into the Table of Organization (T/O) for assigned offices. Monitoring encumbered and vacant positions to ensure approved positions' data elements are accurately recorded and updated. Facilitating effective filling of vacancies and execution of personnel reassignments, coordinating between assigned offices and CBP's Office of Human Resources Management Hiring Center. Advising and providing analytical support on problem definition, planning methodologies, policies, and procedures. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

Qualifications

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Conducting workforce management studies and analyses to evaluate the effectiveness, efficiency, and alignment of interrelated workforce programs, policies, and organizational objectives. Reviewing organizational change requests, including evaluating proposed structural changes, mission and functional statements, organizational charts, financial impacts, and potential functional overlap. Monitoring Table of Organization data, encumbered and vacant positions, and position descriptions to ensure workforce information is accurate, current, and aligned with evolving program requirements. Developing and monitoring long-range hiring plans that account for projected attrition, staffing needs, mission changes, hiring constraints, position ceilings, and available funding. Analyzing workforce data and preparing reports, dashboards, briefings, recommendations, and strategic guidance for management on employment levels, hiring trends, workforce requirements, and program improvements. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 11/09/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of t…

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.