Concessions Management Specialist

Summary

You will serve as a Concessions Management Specialist with National Park Service. The purpose of this position is to provide analytical and operational support for the Commercial Services Program.

Duties

• Some of the major duties you will perform include but are not limited to the following: Apply Laws, Regulations, and Policies Interprets and applies laws, regulations, policies, procedures, and contract provisions governing commercial services operations. Advises commercial service providers on regulatory requirements, communicates updates, and ensures compliance and ethical conduct in all contracting-related activities. Assist with Commercial Services Development Supports planning and development of commercial services documents including prospectuses, operating plans, maintenance plans, leases, and CUA requirements. At the GS-7 level, work is developmental; at the GS-9 level, responsibilities expand to evaluating proposals and supporting contract development processes. Monitor and Evaluate Commercial Operations Conducts or assists with compliance evaluations of concession and CUA operations. Reviews required reports, conducts site visits, and verifies adherence to contract terms and conditions. Supports environmental, public health, operational, maintenance, and risk management evaluations. Collect, Track, and Analyze Program Data Gathers, organizes, and analyzes qualitative and quantitative data used for compliance, feasibility studies, comparability analysis, concessioner claims, and operational decision-making. Enters and manages data in systems such as FMSS, PMIS, and SharePoint. Provide Customer Service and Resolve Stakeholder Issues Serves as a liaison between commercial service providers, park staff, and the public. Responds to inquiries, drafts responses to complaints, investigates issues, and maintains professional relationships with stakeholders. Provides information to support park management decisions. Support Financial Oversight and Business Analysis Tracks franchise fees, receipts, rent payments, and financial submissions. Reviews rate proposals and cost recovery analyses. Assists in analyzing operational financial data and identifying trends that inform decision-making about commercial services and CUA operations. Participate in Negotiations and Issue Resolution At the GS-7 level, participates in negotiation activities as a trainee, supporting routine and well-precedented tasks. At the GS-9 level, applies foundational negotiation strategies to resolve standard commercial service issues and recommend solutions. Assist with Asset Management and Facility ReviewSupports contractor-led real property inventories and condition assessments. Reviews annual maintenance plans, evaluates facility conditions, and verifies completion of required work. Helps monitor and reconcile repair and maintenance reserve fund activities. Duties will be developmental in nature when filled below the full performance level.

Qualifications

All qualifications must be met by the closing date of this announcement - 11/16/2026-unless otherwise stated in this vacancy announcement. Competitive candidates must also meet Time-in-Grade requirements as defined in 5 CFR 300, Subpart F. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the work schedule requirement as the service dates will be reflected. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Minimum Qualification Requirements: To qualify for this position, you must meet the following minimum qualifications: To qualify for this position at the GS-07 grade level: Specialized Experience: To qualify, you must possess at least one full year of specialized experience equivalent to the GS-05 level in the Federal service (obtained in either the public or private sectors). Specialized experience is defined as demonstrated experience: in program administration, business management, customer service, and recordkeeping within a park or recreation program, demonstrating ability to support operations, analyze data, apply policies, and communicate with diverse stakeholders. You must include hours per week worked. -OR- Education: Successful completion of at least one full academic year of graduate education in a related field such as business administration, finance, accounting, park and recreation management or other closely related subjects (one year of full-time graduate education is defined as 18 semester hours). You must include transcripts. -OR- Combination of education and experience as listed above. Successful combination of experience and graduate education as described above. To combine experience and education, first take the number of months of qualifying, fulltime work experience and divide by 12. Multiply the resulting decimal by 100. Then take the number of graduate credits completed and divide by 18. Multiply the resulting decimal by 100. Add the percentages together. The total must equal at least 100 percent to qualify. NOTE: Only graduate level education is creditable when combining. You must include hours per week and transcripts. -OR- Superior Academic Achievement (SAA): Successfully completed a bachelor's degree in a directly related field AND meet one of the following: (1) Class Standing: rank in the upper 3rd of the graduating class in the college, university, or major subdivision, based on the completed courses; OR (2) Grade-Point Average (GPA): earn a GPA of (a) 3.0 or higher out of a possible 4.0 ("B" or better) based on 4 years of education, or based on courses completed during the final 2 years of the curriculum -or- (b) 3.5 or higher out of a possible 4.0 ("B" or better) based on the average of the required courses completed in the major field, or the required courses completed during the final two years. Note: GPA will be rounded to the one decimal place, for example, 2.95 = 3.0, 2.94 = 2.9; OR (3) Membership in a National Scholastic Honor Society. To qualify for this position at the GS-09 grade level: Specialized Experience: To qualify, you must possess at least one full year of specialized experience equivalent to the GS-07 level in the Federal service (obtained in either the public or private sectors). Specialized experience is defined as demonstrated experience: in commercial services management, permit administration, compliance evaluation, business program support, and inter…

Education

You must submit a copy of your transcript(s) to support claimed education if substituting education for experience. Transcripts must include your name, school name, grades, credit hours earned, major(s), grade point average or class ranking, and date the degree was conferred, if applicable. A typed list of courses, grades, semester/quarter hours, GPA, etc. will not be accepted. Non-submission may result in being rated not qualified for the position. Unofficial transcripts are acceptable, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work. Foreign Education: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs. For more information on how foreign education is evaluated, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications