Hotel Desk Clerk NF-01

Summary

This position is located at Pililaau Army Recreation Center, Waianae, Hawaii (Island of Oahu). Incentives and Bonuses Incentives will not be paid. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Duties

• Makes reservations for incoming guests based on room availability. Interviews incoming guests to determine room assignment.
• Assists clientele in the completion of required forms and registration cards. Answers questions pertaining to rules and regulations governing the assignment and use of quarters; issues room keys.
• Provides statement of non­availability when applicable. Posts registration information on the registration card. Orients guests concerning use of facilities and equipment, and other facilities available on post.
• Answers billing questions and concerns. Assists or arranges transportation. Computes charges for guests checking out, receives payments and room keys; renders receipts.
• At end of shift, accounts for and secures cash. Performs other duties as assigned.

Qualifications

Resume: Your resume Must NOT exceed two pages. Resume should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. You will not be considered for this vacancy if your resume is illegible/unreadable. A qualified candidate must possess the following for: Minimum Qualification Criteria Ability to add, subtract, multiply and divide at the level necessary to complete required reports and use a computer for work processing or data entry. Good verbal communication and strong customer service skills. One-year hotel front desk experience is preferred. Resume MUST clearly reflect the knowledge and experience listed under minimum qualification criteria above. Highly Qualification Criteria A minimum of six months of customer service experience in hospitality, retail, or a related industry. Proven experience in handling cash and credit card transactions, as well as operating point-of-sale and reservation systems. Proficiency in using computers for administrative tasks, including email correspondence and data entry. NOTE: Applicants who meet both minimum qualification criteria and highly qualification criteria will be referred to the selecting official for first consideration.