Passport Personalization Specialist

Summary

The position is assigned to Bureau of Consular Affairs, Passport Issuance, Passport Services Directorate (CA/PPT/I) and is located at the Arkansas Passport Center (PPT/APC) in Hot Springs, AR. The incumbent is physically located on-site at a contractor Book Personalization Facility (BPF). These facilities provide personalization of Passport Books, Passport Cards, Consular Reports of Birth Abroad, and Border Crossing Card personalization.

Duties

• Provides comprehensive knowledge of management principles and processes.
• Recommends new or modified work methods, management processes and training to accomodate production and quality improvements.
• Serves as the Government Technical Monitor (GTM) for the Contracting Officer Representative (COR) by monitoring the contractor's performance in centralized personalization of passports for applicants.
• Recommends and monitors specific strategies, goals and objectives to increase production and to produce relatively reject-free passports.
• Plans and carries out a full range of analyses and assessments to increase and streamline productivity, maximize efficiency, decrease rejects, enhance internal controls, and reduce vulnerabilities.

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. GS-12: Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience clarifying and communicating complex information clearly, concisely, and in a manner that is targeted to and meets the needs of diverse audiences with different perspectives and objectives. Experience analyzing the effectiveness and efficiency of programs to ensure compliance with policies to identify areas for improvement and make effective recommendations. Experience in quality control of production systems. There is no substitute of education for specialized experience for the GS-12 position. GS-13: Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience clarifying and communicating complex information clearly, concisely, and in a manner that is targeted to and meets the needs of diverse audiences with different perspectives and objectives. Experience independently analyzing the effectiveness and efficiency of programs to ensure compliance with policies; to communicate areas for improvement; and make effective recommendations. Experience tracking the production systems to include quality control. There is no substitute of education for specialized experience for the GS-13 position.

Education

Education requirements do not apply to this vacancy announcement.