Workforce Support Specialist (Critical Incident Response - Canine Handler)

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, The Immediate Office of the Executive Assistant Commissioner, Enterprise Services (ES), Workforce Care Directorate, Located in Minneapolis, MN. Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Duties

• This position is within CBP's Workforce Care Directorate, which supports employee and family wellness, resilience, and work-life programs across the agency. You will serve as a canine handler and as an expert analyst and advisor, using qualitative and quantitative methods to assess and improve employee-support programs and related systems. Workforce Care develops, implements, and maintains resources that promote CBP employees' mental, physical, social, and spiritual well-being. The directorate works with CBP leadership, program offices, and federal partners to manage programs, develop policy, use workforce feedback and data to address emerging needs, and strengthen employee health, morale, retention, and mission readiness. This position starts at a salary of $116,038.00 (GS-13, Step 1) to $150,852.00 (GS-13, Step 10). Major Duties: Providing 24/7 care, grooming, feeding, and physical conditioning for the ES CIR-K9, ensuing the welfare and safety of the canine, and maintaining accurate health, immunization, and medical records. Participating in public speaking engagements, training conferences, and workshops to keep abreast of current concepts related to Employee and Family Support, Wellness, and Work-Life programs and uses information developed throughout CBP and federal agencies to enhance education objectives. Managing plans, developing program policy and evaluating the operations of an Employee and Family Support, Wellness, or Work-Life program to include overall program direction for the agency. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

Qualifications

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Developing, preparing, and presenting formal briefings and speeches to senior officials, and organizing and conducting meetings of both large and small workgroups and seminars. Tracking data and developing narrative reports that identify trends, problem areas, and opportunities for program enhancement. Establishing collaborative relationships with internal and external stakeholders, including internal leadership and outside partners, other Federal agencies, external vendors, audit liaisons, and members of the public. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 11/06/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to t…

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.