Management and Program Analyst (Personnel Recovery)

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Operation Support, CBP Watch, located in Washington, DC. Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Duties

• This position is focused on the CBP Personnel Recovery Program, which monitors, tracks, and supports the recovery off CBP personnel deployed overseas in high-risk environments, using the SCRY platform, the agency's current monitoring system of record, capability directly aligned with the Department of State's personnel recovery operations. You will provide authoritative advice and program support to management, ensuring CBP's personnel recovery procedures are integrated with other U.S. government agency protocols and leveraging advanced technology enabled monitoring systems. This position starts at a salary of $121,785.00 (GS-13, Step 1) to $158,322.00 (GS-13, Step 10). Typical Duties Include: Serving as the authoritative expert and lead for the comprehensive operational utilization, strategic oversight, and effective integration of the SCRY personnel tracking and locating (PTL) platform, a mobile application installed on user devices. Defining program-level requirements for system enhancements, ensuring the platform supports evolving operational demands, and coordinating with cross-functional teams to align system capabilities with overarching personnel recovery objectives. Developing, implementing, and maintaining comprehensive Standard Operating Procedures (SOPs), detailed user manuals, and advanced training curricula for all levels of SCRY platform users. Providing expert functional assistance, practical guidance, and specialized consultation to all levels of management and field staff across CBP regarding optimal utilization of the SCRY system, its diverse capabilities for real-time tracking and situational awareness, and strict adherence to established personnel recovery protocols. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

Qualifications

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Managing the operational use and program-level integration of the SCRY personnel tracking and locating platform for CBP personnel assigned to overseas and high-risk domestic environments. Developing and delivering standardized operating procedures, user manuals, training modules, workshops, and certification requirements for SCRY platform users across CBP. Analyzing personnel recovery data, incident metrics, after-action reports, exercise outcomes, and readiness assessments using qualitative, quantitative, and data-visualization methods. Reviewing and interpreting federal legislation, Executive Orders, Presidential Directives, interagency guidance, and CBP policies to support personnel recovery program planning and policy development. Coordinating personnel recovery program activities with CBP components, DHS offices, federal interagency partners, external stakeholders, and platform vendors through meetings, working groups, training sessions, and operational planning. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 11/06/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the…

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.