Client Representative

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Trade, Trade Transformation, Client Services Division, in the following location. Ashburn, VA Boston, MA Buffalo, NY Detroit, MI Miami, FL Newark, NJ Philadelphia, PA San Francisco, CA Seattle, WA *This announcement has been amended on 11/3/26 to update Office to Trade Transformation, Client Services Division.

Duties

• Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above. CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about The Office of Trade, Operations Directorate, Trade Intelligence Division supports CBP's trade enforcement mission by providing intelligence-driven analysis, coordination, and operational support to identify and address risks affecting the international trade environment. This position serves as a senior technical and program advisor, collaborating with internal and external stakeholders to analyze complex trade-related issues, support system and process improvements, and communicate findings and recommendations that advance CBP trade operations. This position starts at a salary of $106,437.00 (GS-13, Step 1) to $138,370.00 (GS-13, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Major Duties: Advising trade clients on data transmission errors and automated system problems, resolving complex or unusual systems issues and acting as a liaison with system programmers. Onboarding new trade clients by evaluating their software testing processes and determining their readiness for operational filing. Issuing technical bulletins via the internet to inform trade system users of problems and instructing them in taking necessary actions. Supporting new trade systems applications related to cargo processing, including manifest, cargo release, entry summary, post summary processing, foreign trade zone, etc. Representing CBP at industry conferences, local port association meetings, and other public forums on international trade and customs automated systems and develops and presents updates on new existing trade systems functionality to a variety of stakeholders.

Qualifications

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Resolving integration issues related to new agency cargo processing software implementation, recommending system modifications that streamline operational and system processes. Assuring integration with overall trade import and export processes. Providing automated system user support for agency system issues related to various trade processing software. Acting as a liaison with various agency technical teams and end users (both internal and external) to coordinate software deployments that often result in extensive changes to long-established operational procedures. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 11/09/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. gov…

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.