Supervisory IT Specialist (SYSADM)

Summary

The position description number for this position is PD06C122S. A summary of the major duties are listed below. You may also view the full position description on the Agency intranet at the following link: PD Search Responsible for guiding technical IT specialists at the GS-13 level and below and contractors in one or more areas of specialization: data storage management, computer environmental support, computer hardware support, imaging, open, and mainframe systems for hardware and software.

Duties

• Manages and directs 7x24 monitoring and operations to ensure adherence to established service levels for mainframe or open systems data storage, hardware, software, imaging systems and workflow applications.
• Provides expert technical reference and input to senior management on technology, monitoring systems or procedures for mainframe and open systems data storage, hardware, software, imaging systems, workflow applications, IT operations and management.
• Develops and manages reporting systems for configuration, capacity planning, utilization and performance for mainframe or open systems data storage, hardware, software, imaging systems, workflow applications, printing and IT operations management.
• Directs the integration of new technologies into SSA’s information technology infrastructure for mainframe or open systems data storage, hardware, software, imaging systems, workflow applications, printing and IT operations management
• Plans, organizes and provides direction to technical specialists and teams of technical specialists providing mission critical business services to virtually all employees of the Social Security Administration.
• Directs the development and implementation of appropriate standards including, but not limited to, network, architectural and security standards for the systems supported.

Qualifications

Resumes exceeding two pages in length will not be considered. Visit the 'Required Documents' section below for more information. YOUR RESUME OR SSA-45 MUST INCLUDE YOUR OFFICIAL DUTY STATION AND YOUR ORGANIZATION (I.E., SECURITY AND RESILIENCY) OR YOU MAY BE FOUND INELIGIBLE. To qualify for the 2210 IT Specialist series, the applicant must demonstrate the following competencies: Attention to Detail (Level 4, Advanced) - Is thorough when performing work and conscientious about attending to detail. Customer Service (Level 4, Advanced) - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Decision Making (Level 3, Intermediate) - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management (Level 4, Advanced) - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills (Level 4, Advanced) - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. Oral Communication (Level 3, Intermediate) - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving (Level 4, Advanced) - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork (Level 4, Advanced) - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence (Level 4, Advanced) - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. Specialized Experience: Applicants must have specialized experience that is directly related to the work of the position and have equipped them with the competencies required to successfully perform the duties of the role. These knowledge, skills, and abilities/competencies are normally attained through the equivalent of one year of specialized experience equivalent to the next lower grade level of the position being filled. To qualify at the GS-14 level, you must have specialized experience at the GS-13 level, or equivalent. This experience must demonstrate proficiency in three of the following: Experience directing staff that supports enterprise SAN, NAS, storage arrays, and data protection platforms. Experience directing staff that supports ServiceNow enterprise operations including ITSM, ITOM, CMDB, Discovery, Incident, Problem, Change, and automation modules. Experience overseeing troubleshooting, incident response, performance tuning, and lifecycle planning for storage systems. Experience using Argent monitoring for servers, applications, performance events, and alerting workflows. Experience coordinating vendor support for SAN/NAS platforms, storage monitoring…