Senior Business Process Analyst

Summary

The Division of Investment Management is seeking a Management and Program Analyst (Senior Business Process Analyst) to lead and advance its modern process management program, supported by in-house solutions, dashboards, and cloud technologies. The Analyst will advise leadership and drive continuous improvement. This role is ideal for a proactive, resourceful problem solver who enjoys developing practical solutions, exploring new technologies, and improving division operations.

Duties

• In this role as a Senior Business Process Analyst, you will be responsible for: Managing and continuously improving the division's process management program by maintaining a process register, coordinating recurring reviews, proactively identifying improvement opportunities, and implementing sustainable changes that strengthen operational efficiency and effectiveness. Researching, analyzing, and improving business processes and office operations by identifying inefficiencies, evaluating alternatives, and personally developing and implementing practical, innovative solutions. Advising senior leadership on operational performance and improvement opportunities by developing recommendations, performance measures, and analyses that support informed decisions and continuous improvement. Designing, developing, and maintaining SharePoint Online solutions, including sites, lists, libraries, pages, and information management tools that streamline workflows, improve access to information, and support division operations. Developing and maintaining interactive dashboards and reports using Power BI or comparable tools to monitor performance, identifying trends, providing actionable insights, and measuring the effectiveness of process improvements. Collaborating with staff and technical teams across the division to advance process improvements, building consensus, resolving implementation challenges, and driving initiatives through completion. Conducting annual risk and internal control testing and supporting audit coordination by evaluating process effectiveness, identifying risks, tracking findings and corrective actions, and recommending improvements to strengthen accountability.

Qualifications

Time-in-grade for this announcement is one year at the GS/SK-13 level. Applicants are responsible for confirming all required materials are submitted by the closing date of the announcement. Please check the How You Will Be Evaluated and Required Documents sections carefully, as missing documents will render the application incomplete and ineligible for review. Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of this announcement. MINIMUM QUALIFICATION REQUIREMENT: SK-14: Applicant must have at least one year of specialized experience equivalent to the GS/SK-13 level: 1. Process Improvement: Leading and personally performing business process improvement initiatives across multiple teams or functions, including mapping workflows, identifying inefficiencies, and implementing improvements. 2. SharePoint Online: Hands-on experience developing, configuring, and maintaining Microsoft SharePoint Online solutions, including lists, libraries, site pages, and related information management tools to support business processes and organizational operations. 3. Business Intelligence and Reporting: Hands-on experience developing interactive reports and dashboards using Microsoft Power BI, Tableau, or comparable business intelligence platforms beyond spreadsheet-based reporting. Additional Experience (Desired but Not Required) Experience developing and automating business workflows using Microsoft Power Automate, or building business applications using Power Apps or comparable low-code platforms. ACCOMPLISHMENT RECORD COMPETENCIES: Your Accomplishment Record narratives should address the following competencies. See the How You Will Be Evaluated section below for more information: Competency 1: Project and Process Oversight - Manages and coordinates programmatic tasks, projects, and processes, including implementing innovative improvements. Competency 2: Program Analysis - Examines and analyzes different types of data to assess the organization or program, or specific issues within the organization or program, and make recommendations. Competency 3: Teamwork and Collaboration - Interacts with internal and external others in a manner that advances agency goals and objectives. Competency 4: Research and Analysis of Support Functions- Conducts research on and suggests improvements to program and office support functions.