Information Receptionist

Summary

Employee will serve as an Information Receptionist for Health Administration Service (HAS) located at the Veterans Affairs New Jersey Health Care System, East Orange, NJ.

Duties

• ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** NOTE: This is a TERM appointment (not-to-exceed 2 years). Term appointments are non-status, nonpermanent appointments of limited duration (more than 1 year but not more than 4). Term employees are eligible to earn leave and generally have the same benefits as permanent employees including health and life insurance, within-grade increases and Federal Employees Retirement System and Thrift Savings Plan coverage. Term appointments may be extended without further competition (up to the 4 year maximum). The appointment to a Term position does not confer eligibility for promotion or reassignment to other positions or the ability to be non-competitively converted to permanent employment. The primary purpose of this position will serve as the first point of contact for customers by serving where patients and visitors would seek information or standing in strategic locations where patients and visitors need wayfinding assistance and may include inclement outdoor weather screening visitors before entering the facility. The major duties include but are not limited to: Provides a positive, welcoming message and courteous, helpful service to arriving and departing patients, visitors, and staff; Works effectively as part of the transformational team dedicated to enhancing the Veteran Experience and Patient Centered Care; Responds to all telephone calls and face-to-face inquiries; Assists with locating staff, bus information, taxi information, and other general information; Provides accurate and timely responses to requests for information and directions; Directs Veterans, family members and other visitors to the appropriate office or service within the facility; Provides follow-up to Veterans and visitors leaving the facility by inquiring if their questions and needs have been addressed during their appointment or other business at the facility; Contacts for transportation services when patient is ready for pickup. Locates appointment information for patients; Initiates appropriate action as needed (i.e., wiping off chairs, wheelchairs, etc.) to maintain a safe and sanitary environment within the facility; and Performs other duties as assigned. Work Schedule: Schedule on an as needed basis and may include days, evenings, weekends, holidays, and may include rotating schedule. NOTE: Intermittent employment is defined as non-fulltime employment in which employees serve under an excepted or competitive service appointment without a regularly scheduled tour of duty. A position with an intermittent work schedule is sporadic and unpredictable so that a tour of duty cannot be regularly scheduled in advance. Intermittent positions offer health insurance only if the employee is expected to work at least 130 hours per month for at least 90 days. Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved

Qualifications

To qualify for this position at the GS-3 level, applicants must meet at least one of the following minimum qualification requirements: Experience: Requires at least six (6) months of general experience in a position that was progressively responsible clerical, office, or other work that indicates your ability to acquire the particular knowledge and skills needed to perform the duties of the Information Receptionist position. NOTE: Experience must be fully documented on your resume. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. OR Education: Successfully completed one (1) year of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. (Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.) OR Combination: Equivalent combinations of successfully completed post-high school education and general experience, as described above, which meet the total experience requirements for this grade level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. Physical Requirements: Work is sedentary. The employee may sit comfortably to do work. There may be some walking, standing, bending, carrying light items such as papers and manuals. No special physical demands are required to perform the work. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Computer Skills Conscientiousness Customer Service (Clerical/Technical) Interpersonal Skills IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).