Supervisory Medical Administration Specialist

Summary

The Asst. Chief, Health Administration Service is responsible for the daily program planning, future planning, and administration of the Service Line in compliance with VHA Directives, laws, and program regulations; and for the analysis, administration, supervision, and coordination of all HAS programs and activities. The incumbent functions in lieu the Chief, HAS during absences and directs and oversees operational elements of the HAS, including supervising subordinate supervisors and staffs.

Duties

• The Health Administration Service is responsible for the administration of all patient support activities including Benefits, Enrollment, Eligibility, Compensation and Pension, Emergency and After-Hours Administrative Operations, Data Integrity and Validation, Call Switchboard Operation, Decedent Affairs, Outpatient Scheduling, Ward Administration, Pre-Registration, Insurance Verification, Veteran Transportation Program, Health Information Management and Business Intelligence & Revenue Analysis throughout the VAMC and community clinics. Some sections provide round the clock services and support and require 24-hour shift coverage. Major Duties and Responsibilities include, but are not limited to: Plans, develops, administers, and directs facility HAS programs, and is responsible for all matters pertaining to entitlement for medical benefits and open access to care, ensuring that proper services are available, appropriate, authorized, timely, and meet the needs of Veterans. Collaborates with the Chief, HAS and others to develop and revise work plans, goals, and objectives for the work directed. Develops constructive recommendations to solve significant management issues and ensures the requirements or objectives of assigned projects are met. Oversees the administrative processing necessary for admissions, discharges, and transfers of patients, the furnishing of pre and post hospital care, the disposition of deceased patients, their funds and valuables, the furnishing of authorized services and supplies to patients and other miscellaneous services. Works with System Redesign Coordinator, the Higher Reliability Coordinator (HRO), the Patient Safety Officer, and Service Chiefs to maximize efficiency. Ensures that the multiple functions of HAS meet regulatory and compliance guidelines as well as mandated goals established by the medical center, VISN, and VHA. Compiles, validates, and analyzes data and performance indicators in all areas of HAS. Develops corrective actions and follow-up procedures that ensure achievement and improvement of performance indicators. Reviews future program requirements, prepares reports, justifications, statistical and narrative data for presentation to various levels of facility leadership and program managers. The Assistant Chief, HAS ensures effective integration of efforts/activities with other medical center operations and with community-based agencies and activities. Organizes and participates in multidisciplinary task forces, committees, or workgroups within the VAMC, VISN or national levels to facilitate implementation of electronic administrative programs that involve multiple services. Provides administrative oversight and supervision to administrative personnel, including administrative and clerical support staff. Performs the full scope of supervisory duties. Works with the Chief, HAS to develop budget proposals for the service, forecasting the next fiscal year's budget, while maintaining accurate budgetary data on current resources and needs of the service. Performs audits on each section for spending on personnel resources, specialty equipment, supplies, etc. Uses productivity reports to analyze and develop accurate staffing models to meet workload demands for each HAS section; helps subordinate supervisors manage fluctuating staffing levels due to call-ins and vacancies to meet the workload demand in a 24 hour HAS operation. Knowledge Required By the Position: The Assistant Chief is recognized as the expert on issues relating to ambulatory/outpatient care, eligibility for VA benefits, and VistA scheduling and workload capture. Broad knowledge and experience in the field of health care administration and delivery systems for the provision and execution of patient care. Broad knowledge and experience in the field of outpatient administration, benefits and eligibility, medical records, and related fields of hospital administration. Knowledge of federal laws relating to determination of eligi…

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Broad knowledge and experience in the field of health care administration and delivery systems for the provision of patient care. Expert knowledge of veteran benefits, inpatient operations such as admission, discharges, transfers, and outpatient operations such as scheduling, coordination with clinical staff, supervisory skills. Advanced computer skills, data mining, and analysis. Organizes team projects for over time, recruitment, huddles, mentors and coaches front-line staff, drafted policies. Knowledge of HR principles such as recruitment and labor relations. Technical expert in VistA and VSSC for workload capture such as fixing incomplete encounters. Oral and written communication skills. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.