Management and Program Analyst (Workforce Management)

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, New York Field Office, Mission Support Division, located in New York, NY. Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Duties

• Joining Customs & Border Protection will allow you to use your expertise to provide management advice regarding the improvement and assessment of core processes and the implementation of programs and policies related to Workforce Management. This position starts at a salary of $88,005.00 (GS-11, Step 1) to $137,128.00 (GS-12, Step 10). In this position, you will strengthen the Department's ability to perform homeland security functions by developing policies, conducting special studies, and providing technical assistance. Typical work assignments include: Developing and recommending improvements in services; participating on teams and/or projects involved in the redesigning, automating, and re-engineering of processes in order to meet the varied and changing requirements of the field office. Researching and advising on significant personnel program changes or developments. Developing options that take advantage of special hiring authorities and programs when appropriate for local needs. Assisting the executive staff in the development of field office policy and recommends changes to improve service. Advising the Director, Field Operations, Port Directors, and other field managers in formulating realignment and/or reorganization proposals related to improvement efforts in the core process in order to organize work in the most efficient and effective manner given local conditions. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

Qualifications

Experience GS-11: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Assisting the executive staff in the development of field office policy and recommending changes to improve service. Performing a wide range of administrative and analytical duties required to develop and implement workforce management programs. Researching and recommending options on technical personnel changes or developments. Coordinating with the CBP Hiring Center (CBP-HC) to resolve processing, recruitments, reporting and other technical issues. Monitoring sensitive information systems to ensure compliance with performance management requirements. Education Substitution GS-11: Successful completion of a Ph.D. or an equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M for the experience required at the GS-11 grade level. Such education must have been obtained in an accredited college or university. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours. You are required to submit proof of your claim. Combining Education and Experience GS-11: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade level and may be computed by first determining your total qualifying experience as a percentage of the experience required for the grade level; then determining your education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify for positions at the grade GS-11. More information on this qualification standard is located here. Experience GS-12: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Providing advice involving program issues to the senior executive staff within the field office. Developing and recommending performance measures for assessing the accomplishment of process goals. Reviewing staffing levels, computing attrition rates, and taking corrective actions to resolve errors. Consulting Human Resources Management (HRM) and CBP Hiring Center (CBP-HC) staffs regarding applicable laws, regulations, and technical procedures. Serving as a liaison with Labor and Employee Relations (LER), Equal Employment Opportunity Division (EEO), and chief counsel for cases that have personnel implications; this involves researching, collecting, and analyzing data to assist with the agency's response to complaints/grievances/arbitrations. GS-12: There is no education substitution. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must…

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.