Lead Transportation Assistant

Summary

The VA Northeast Ohio Healthcare System is recruiting for a Lead Transportation Assistant. The Lead Transportation Assistant will function in the Travel section within the Patient Care Administrative Service.

Duties

• The Veterans Transportation Program (VTP) consisting of the Beneficiary Travel and Veteran Transportation Program (VTS), which offers Veterans travel solutions to and from their VA health care facilities and authorized non-VA health care appointments, treatment, or care. Duties include but not limited to: Provides program and administrative support, excellent customer service to all staff and veterans, as well as other related duties as assigned. Responsible for Beneficiary Travel and VTS work production by assigning tasks, providing coverage, and assuring that the work is completed in a timely manner. Trains, instructs, and audits Program Support Assistants (Travel Pay Clerks), Program Assistants (Special Mode Clerks), and Transportation Assistants (VTS Coordinators). Determines eligibility for beneficiary travel, processing requests for reimbursement for travel, providing other means of transportation through VTS. Reviews requests for reimbursement of travel costs for the purpose of assuring compliance with regulations and procedures, completeness, accuracy, internal consistency, and agreement with basic authorization and reconciles vouchers against authorizations for accuracy prior to preparing certifications for payment. Investigates authorizations, orders and/or utilizes Computerized Patient Record System (CPRS) to review medical records and orders the appropriate mode of special transportation. Work Schedule: Monday - Friday 8:00am - 4:30pm Telework: This position may be authorized for telework. Ad-hoc telework schedule may be available per agency directive. Virtual: This is not a virtual position. Position Description/PD#: Lead Transportation Assistant/PD932460 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/16/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Scheduling patient appointments; collecting, compiling, tracking and entering data into a computer; experience with Microsoft Office Applications; completing patient consults; extensive knowledge of VA laws, regulation, directives, policies, procedures, performance measures and guidelines relating to VA medical benefits administration and organizational structure; entering travel authorizations; operating standard office equipment such as telephone, fax, photocopier; making or receiving telephone calls; processing incoming forms, records, or other documents; basic data analysis, generating reports and recommending solutions to complex problems. You will be rated on the following Competencies for this position: Customer Service Problem Solving Technical Competence Written & Oral Communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mostly sedentary. It typically requires sitting with sustained periods of concentration. There will be some walking, standing, bending, stooping, kneeling, crouching, reaching, and carrying of relatively light objects. The position may also require stooping, reaching, lifting, pulling, and other moderate exertion or strain. Incumbent may occasionally have to walk some distance to a meeting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.