General and Operations Manager

Common tasks

• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
• Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
• Direct administrative activities directly related to making products or providing services.
• Set prices or credit terms for goods or services, based on forecasts of customer demand.
• Prepare staff work schedules and assign specific duties.
• Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
• Plan or direct activities, such as sales promotions, that require coordination with other department managers.
• Perform personnel functions, such as selection, training, or evaluation.

Most important skills

Monitoring

Keeping track of how well people and/or groups are doing in order to make improvements.

Reading Comprehension

Reading work-related information.

Active Listening

Listening to others, not interrupting, and asking good questions.

Speaking

Talking to others.

Critical Thinking

Thinking about the pros and cons of different ways to solve a problem.

Coordination

Changing what is done based on other people's actions.

Social Perceptiveness

Understanding people's reactions.

Management of Personnel Resources

Selecting and managing the best workers for a job.