Technical Support Specialist

Summary

See below for important information regarding this job.

Duties

• Provides specialized support of a wide range of technical and professional Information Technology (IT) functions which support the J6 mission of enterprise desktop support and end-user computing devices.
• Maintains and provides troubleshooting, customer assistance, and technical support for VIP and DLA Senior Leadership.
• Responsible for communicating with customers via phone, email and other messaging tools.
• Responsible for maintaining a detailed knowledge of customer needs related to various IT products and services including Enterprise Service Desk (Service Now), Virtual Desktop Infrastructure, and Cloud Services including M365.
• Support classified systems and users.
• Printer (Multi Function Device/MFD) SME
• Secret Clearance Required
• Mobile device configuration/troubleshooting support.

Qualifications

To qualify for an IT Specialist (SYSADMIN/CUSTSPT), your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: - Configures, deploys, tests and repairs hardware for end-user use including CPUs, monitors, laptop computers, local printers, network printers, local and network scanners, and other hardware devices. - Maintains local systems and provides on-site support for (but not limited to) RFID, wireless, and Equipment Control System (ECS). - Researches and evaluates hardware and peripheral devices for use in the End User Computing (EUC) environment. - Recommends purchases and advises management on upgrade/integration strategy. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.