Recreation Aid (Epicenter)

Summary

Incumbent performs a variety of duties in support of the Community Recreation Program that may include Morale, Welfare, and Recreation (MWR) special events, MWR information/resources, command events, visiting ships or fleet support, community events, trips, tours, outings, party and picnic rental equipment, resale tickets, Library, Liberty, leisure skill classes and outdoor recreation or other similar MWR recreational services including grab-n-go, bowling and movies, fitness and sports.

Duties

• General (includes but not limited to): Performs assigned duties and provides necessary services to authorized patrons, including general information and support of recreation and fitness programs. Provides information concerning facilities and operation. Ensures adherence to regulations, safety and security procedures. Assists in maintaining routine reports and/or performs clerical, custodial and/or general maintenance duties. Performs numerous functions in support of recreation and fitness program delivery to include inventory control, equipment inspection, restocking, point of sale system operation and cash handling. Operates a cash register, Point of Sale (POS) system, processes product or service transactions including equipment loan, rentals, resale, and program registration; receives payments and makes change. Greets patrons in person, answers the telephone, takes messages, handles customer requests, makes referrals to the appropriate staff member. Adheres to NAVMED P-5010 sanitation requirements. Provides support for recreation event set up and break down.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate must possess: Must be able to learn MWR policies, rules and regulations, involving the Community Recreation program. Must have ability to communicate orally and in writing.Basic reading comprehension in order to adhere to published rules, regulations, standard operating procedures, checklists, and other guides. Basic custodial tasks, e.g. sweeping, mopping, vacuuming, wiping, dusting, etc. Basic computer operations and keyboarding skills to include operation of point of sale systems as well as desktop computers.Basic arithmetic calculations, i.e. addition, subtraction, multiplication, and division. Basic customer service delivery methods to identify customer needs, deliver expected service and/or resolve routine customer issues Basic understanding of elements of the Morale, Welfare and Recreation department to answer customer questions and/or refer them to the appropriate activity.

Education

This position does not have a positive education requirement.