Supervisory Program Analyst

Summary

The position is organizationally aligned under Benefits and Data Management (BDMS) and is expected to work closely with all members of the health care team, Medical Center's administration, Site Manager's Office, outside medical transportation companies, and congressional representatives as needed.

Duties

• Analyzes individual employee and section performance and productivity on both qualitative and quantitative basis in relationship to established goals and objectives. Monitors Health Administrative programs and ensure they remain in compliance with applicable laws, regulations, policies and procedures. Designs and implements corrective action plans for identified bottlenecks in invoice processing and Beneficiary Travel vouchers; track outcomes (cycle time, error rate, backlog reduction) and adjust strategies to meet performance targets. Provides direct supervision of program support staff, including communication of performance standards, conducting performance evaluations, counseling employees, recommending performance awards, initiating disciplinary actions when necessary Maintains responsibility for interviewing and hiring new employees Ensures adherence to EEO principles, safety and environmental policies, and foster a professional, productive work environment. Teaches subordinates to assists patients with accessing health care and benefits system and determine eligibility for healthcare services. Provides ongoing coaching and feedback to staff and supervisors on documentation accuracy, system use (CPRS/VistA/IPPS), and contract invoice requirements; capture improvement plans and follow-up actions. Teaches subordinates to ensure accurate information is entered into local and regional program applications. Develops written policies, prepares reports, and compose business letters and memos. Prepares and delivers weekly and monthly operational briefings (workload status, invoice/voucher timeliness, exceptions) to Medical Center administration and Site Manager offices; tailor content to the audience and solicit action items. Conducts audit data to ensure database entries are accurate. Completes studies based on statistical principles and techniques. Evaluates program performance (e.g., cycle times, compliance rates, backlog volume) against policy and targets; develop dashboards and use them to compare sites and drive continuous improvement. Uses a variety of computer software such as Microsoft Excel, Word, PowerPoint, and Microsoft Access, etc. Uses local and regional computer program applications. Builds and maintains operational trackers and dashboards (e.g., spreadsheets or database views) that visualize timeliness, accuracy, and backlog metrics; automate routine reports where feasible. Evaluates potential contract needs and monitor existing contracts. Manages fund control points and request/transfer funds. Verifies contract and non-contract invoice compliance with terms and deliverables, resolve discrepancies with contractors and the Contracting Officer, and document approvals/denials for closeout. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday; 8:00 am - 4:30 pm Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Analyst/PD03259O and PD03530O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/09/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09.The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: (GS-9) Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Administrative practices and procedures common to organizations, such as those pertaining to areas of communication, delegation of authority, routing of correspondence, filing systems, and storage of files and records. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed at least master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of successfully completed graduate level education (beyond the second year) and specialized experience, as described above, which may be used to meet total experience requirements for this grade level. The education portion must include graduate courses directly related to the position and demonstrate the knowledge, skills, and abilities necessary to do the work and must have been obtained in an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. (GS-11) Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience utilizing concepts, principles, and practices relating to legal eligibility. Knowledge of the budget processes and techniques sufficient to develop annual budget and projections and monitor program expenditures. Ability to research and comprehend pertinent laws, regulations, policies and procedures that relate to all aspects of the administration of VA healthcare benefits. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M, if related. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Educa…

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.