Financial Accounts Technician

Summary

The position is located in Asheville, NC at the Mid-Atlantic CPAC, organizationally aligned under the Chief Financial Officer, in the Accounts Management department. The CPAC is a regionally consolidated business entity established to enhance revenue within VHA using an industry-best model built on regional management of key aspects of the revenue cycle, process standardization, accountability, and economies of scale for 5 VISNs and over 135 VAMCs nationally, including US territories.

Duties

• Major duties include, but are not limited to: Reconciles Vista accounts receivable Audits bills of collection and billing documents for errors, omissions, duplications, and inconsistencies Interviews by telephone or via mail, beneficiaries and insurance representatives to obtain sufficient information to process a case Corresponds with legal counsel and performs follow-up action on case status and bankruptcy laws Corresponds with internal and external agency customers regarding receipts; indebtedness; proper application of collections; disputes' cancellation' administrative write-off' return mail' and third-party liability cases Takes appropriate action to satisfy inquiries, researches materials, and coordinates with involved parties in resolving questions and determining circumstances Reviews, researches, and analyzes all accounts receivable records and documentation to ensure all data maintained is accurate, current, and proper based on Agency regulations, policies, Federal laws, and directives Maintains statistical data pertaining to accounts receivable that is reviewed and used by others to track bills, delinquent accounts, and suspended accounts to determine deviations in collection patterns. Analyzes circumstances of partial and non-payment, interviews debtor or provider for explanation, and submits recommendations on acceptance or denial of partial payment Work Schedule: Monday - Friday 8:00am-4:30pm Compressed/Flexible: Not available Telework: This position is eligible for AD/HOC telework. Virtual: This is not a virtual position. Position Description/PD#: Financial Accounts Technician / PD25088A Relocation/Recruitment Incentives: Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: Specialized Experience GS-06: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Reviewing billing records and payment information to identify and resolve discrepancies. Using automated financial or billing systems to research account information and document actions taken. Applying established billing and collection procedures to resolve account discrepancies and determine appropriate collection actions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.