Medical Support Assistant (Office Administration)

Summary

About the Position: As a Medical Support Assistant (Office Automation) GS-05, you will perform clerical, receptionist, and recordkeeping duties for an overseas Medical Treatment Facility. Key responsibilities include managing patient appointments and records, coordinating emergency responses, directing visitors, and utilizing automated health systems (such as CHCS and AHLTA) to support smooth clinic operations. This is a Direct Hire for Certain Personnel for the DoD Workforce Solicitation

Duties

• Performs receptionist/clerical duties. Enters, retrieves, and manipulates data across medical systems (e.g., CHCS, ADS, AHLTA). Manages, schedules, and coordinates patient appointments.
• Serves as initial contact for patients. Manages secure messaging, relays messages, determines visit nature, verifies eligibility, provides policy details, and communicates appointment delays.
• Maintains electronic and paper patient records per regulations. Files medical documents, ensures completed forms prior to visits, and performs Quality Assurance on record completeness.
• Handles outpatient in-processing and transition. Reconciles end-of-day reports; types routine correspondence, progress reports, medical statements, memos, and statistical reports.
• Responds to emergency calls and alerts medical personnel. Follows clinic communication protocols for operating emergency lines, public announcements, and alarms to ensure safety.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. Specialized Experience: One year of specialized experience which includes: Receiving patients or visitors in a medical, professional, or office setting to verify appointment information or address routine administrative inquiries; Experience using automated scheduling systems or electronic record databases; and/or Maintaining, filing, and updating records and documentation to ensure information accuracy, proper record identification, and/or regulatory compliance. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.